*THIS IS A BACIC OUTLINE OF OUR POLICIES- FOR ALL QUESTIONS, ANSWERS & POLICIES PLEASE VIST OUR COMMON QUESTIONS PAGE.
*WE REQUIRE A VOICE CONFORMATION FOR ALL BOOKED APPOINTMENTS! YOU WILL RECEIVE A PHONE CALL TO CONFIRM YOUR APPOINTMENT WITH IN 24 HOURS OF BOOKING. IF WE DO NOT GET A VOICE CONFORMATION FROM YOU WE WILL HAVE TO CANCLE YOUR APPOINTMENT.
*If you see only one time frame available, it means that there is only one time available. We will not be able to do more than what is booked. For example: you need 4 cuts on wednesday after 4pm but only see a 4:30. That means we only have time for that one appointmnet, please check a different day with more times showing. We may not be able to work walk-in's on of it shows we are booked.
*We do all of our appointment booking online. We do not book appointments over the phone, email, through the contact page of this site or on Facebook.
we only do our booking from our "Book Now" Page.
*Things happen and our Stylist's are real people too. It is a possibility that we will have to close unexpectedly for weather conditions, emergency situations, or schedule changes do to personal circumstances. In the event that this arises and you are scheduled an appointment, a cancellation email and a text message will be sent to the address and phone number you provided when you booked your service.
* If you scheduled a 10:00am appointment be mindful that we do not open the doors of the salon until 10:00am. Please arrive at your appointment time. For security reasons we cannot let you on the building prior to our posted opening time.
*WE DO NOT OFFER REFUNDS FOR SERVICES. We will redo a service but only if our chemical release form is signed and our after care instructions are utilized and upheld.
* If you selected a time frame and it says that there are no available spots that day please try a different stylist, day or time.
*If you book for a specific sale please be mindful of sale dates. If a "sale" service is booked after the specific dates the price for that service will change.
*We require you to be on time for your appointment. If you are more than 15 minutes late we will not be able to serve you due to our limited availability. We usually book out 2-3 weeks in advance and we need to make sure that all of our other appointments are able to be serviced on time.
* 2 "No call, No Show" appointments that are missed in a row, will require us to not be able to schedule you any further appointments or book on our appointment booking site. We will ask that you come directly into the salon for a "walk in, same day" appointment if this has happened.
*We do require you cancel your appointment with in 24 hours of your scheduled time if you cannot make it. You can do that by going to your booking conformation email or text or by calling 816-384-4209.
*Spots are first come first serve. If you want to secure your spot make sure to book your appointment, we cannot hold slots for anyone with out a proper booking.
For more q&a's please see our Commonly Asked questions page. The link is below.